Frequently asked questions support@redhook.co

What is Redhook?

Redhook is a website that lets you organize the media files you upload and annotate segments in video and audio files. It's primarily meant for musicians transcribing music, but can be used by anyone for whatever purposes they see fit.

Why the stupid name?

Redhook is a neighborhood in Brooklyn, NY where I would play banjo at open jams. It's also incredibly hard to purchase an easy to remember domain name and redhook.co was available ¯\_(ツ)_/¯

Can I pull media from YouTube, Spotify or other streaming services?

This is coming very soon. Sign-up for an account to receive updates when this launches. In the meantime you can download the YouTube video and upload it to our website.

Do I need a credit card to sign-up?

No, you do not require a CC to sign-up. You can use Redhook for free.

How do I cancel?

Go to the plans page and select the free plan. That's it. No hassles.

Is my information safe?

We do not store your billing information. We use Stripe for that, which is a reputable company that is used by companies like Google, Amazon, and Lyft. Your password is also encrypted, so we do not have access to it.

Can I share my videos?

This is coming soon.

I need help with something, who can I speak with?

Me! I'm Adrian, you can e-mail me by clicking support@redhook.co, and I'll do my best to help you.